Terms of Service

These Terms of Service ("Terms") are a binding agreement between you and Vitamino ("Vitamino", "we", "us"). They apply when you visit this website, create an account, sign in with Google, place an order, write a review or receive our emails or texts. If you do not agree, do not use the site or buy from us. Our Privacy Policy explains how we handle your information and is part of these Terms.

• You must be at least 21 years old and able to form a binding contract.
• You must be buying for legitimate laboratory or in vitro research, as an independent researcher or for a lab, company, institution or government body.
• You must give accurate, current information when you register and order, and keep it up to date.
• We sell and ship only within the United States, and only where the products may lawfully be sold.

All products are sold strictly for in vitro laboratory research. They are not drugs, foods, dietary supplements, cosmetics or medical devices, and they have not been evaluated or approved by the U.S. Food and Drug Administration. They are not intended to diagnose, treat, cure or prevent any disease.

By ordering you represent and agree that you and anyone you allow to handle the products:

• will not use them in or on humans or animals, and will not ingest, inject, apply or administer them;
• will not resell, relabel or market them for human or veterinary use;
• are qualified to handle research chemicals and will store, use and dispose of them safely and lawfully;
• are responsible for complying with all laws that apply to you, your institution and the products.

Nothing on this site, in product descriptions or from our team is medical, dosing or usage advice. We may refuse or cancel any order, close any account and keep records if we reasonably believe products may be used outside these terms. Breaking this section is a material breach of these Terms.

You are responsible for keeping your password secure and for everything done through your account. Tell us right away at vitaminousa@gmail.com if you suspect unauthorized use. Accounts are personal and may not be shared or transferred. We may suspend or close an account that breaks these Terms, gives false information or is used for fraud or abuse.

We try to describe products, sizes, purity and lot information accurately and to publish a Certificate of Analysis for each lot. Photos are illustrative and packaging may vary. Errors can happen; if we find an error in a description, price or availability, we may correct it and cancel affected orders, refunding any payment received. Availability, stock and "on the way" dates are estimates and may change.

• Order acceptance. Placing an order is an offer to buy. We accept it when we confirm payment and prepare it for shipment. We may decline or cancel any order, including for suspected misuse, fraud, errors or stock limits, and will refund any payment received for a cancelled order.
• Prices. Prices are in U.S. dollars and are calculated by our system at checkout, including any first-order or promotional discount. Discounts cannot be combined unless we say so and have no cash value. Applicable taxes are your responsibility where required.
• Shipping fee. Shipping is free above the threshold shown at checkout. Below it, the shipping fee is shown at checkout or confirmed by us before you pay.
• Payment. Pay using one of the methods shown on your order confirmation, and include your order number in the payment note. We will never ask for card numbers or passwords by text, email or phone. Orders not paid within 7 days may be cancelled and any reserved stock released.

• We ship to U.S. addresses only. Paid orders are normally dispatched the same business day; delivery times from the carrier are estimates, not guarantees.
• Check your shipping address carefully. We are not responsible for orders sent to an address you entered incorrectly; reshipping may cost extra.
• Risk of loss passes to you when we hand the package to the carrier. If tracking shows a package lost or it arrives damaged, contact us within 7 days of the expected delivery date and we will work with the carrier and you on a fair resolution, which may include a replacement or refund.
• You are responsible for making sure the products can be lawfully received at your destination.

Because products are research materials whose integrity cannot be verified once they leave our control, we cannot accept returns of opened or used products.

• Wrong, damaged or defective items: email vitaminousa@gmail.com within 7 days of delivery with your order number and photos. We will replace the item or refund it, at our choice, and may ask you to return it at our cost.
• Unopened items: you may request a refund within 14 days of delivery for unopened, sealed items in their original condition. Return shipping is your responsibility unless we sent the wrong item.
• Cancelled orders: orders cancelled before dispatch are refunded in full.
• Approved refunds are sent back through the original payment method within 10 business days.

Reviews must be honest, about your own experience and must not describe human or animal use, give medical claims, include personal information about others, or be unlawful, abusive or promotional. All reviews are checked before they appear, and we may decline or remove any review. A review is marked "Verified order" only when it matches a paid order for that product on your account. By submitting content you give Vitamino a non-exclusive, royalty-free, worldwide license to display, reproduce and adapt it in connection with the site and our marketing, and you confirm you have the right to grant it.

By ticking a text-message box at checkout you agree to receive recurring automated texts from Vitamino at the phone number on your order: order and shipping updates and/or offers and restock alerts, depending on what you chose.

• Consent is not a condition of any purchase.
• Message frequency varies. Message and data rates may apply.
• Reply STOP to opt out at any time; you will receive one confirmation text and no further messages. Reply HELP for help, or email vitaminousa@gmail.com.
• Carriers are not liable for delayed or undelivered messages.
• We handle your number as described in our Privacy Policy. Mobile numbers and text opt-in consent are never shared with third parties for their marketing.

We send account and order emails needed to provide the service. Marketing emails are sent only if you opted in, and you can unsubscribe through the link in any marketing email or by emailing vitaminousa@gmail.com.

• Do not use the site for anything unlawful, fraudulent or that violates these Terms.
• Do not attempt to access other people's accounts or data, probe or disrupt the site, or bypass security or pricing controls.
• Do not scrape, copy or resell site content, prices or data except as allowed by law.
• Do not create multiple accounts to claim a first-order offer more than once.

The site, including its design, text, graphics, logos, photos and software, belongs to Vitamino or its licensors and is protected by law. You may view and print pages for your own personal, non-commercial use. Any other use needs our written permission.

The site relies on third-party services, such as Google sign-in, payment apps and shipping carriers, that have their own terms and privacy policies. We are not responsible for their services, content or practices.

Except for any written warranty in these Terms, the site and products are provided "as is" and "as available". To the fullest extent permitted by law, Vitamino disclaims all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that products are suitable for any specific research application or that the site will be uninterrupted or error-free. Some states do not allow these exclusions, so some may not apply to you.

To the fullest extent permitted by law, Vitamino and its owners, employees and suppliers will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, data or goodwill, arising from the site or products, or from any use of products outside these Terms. Our total liability for any claim relating to an order is limited to the amount you paid for that order. Nothing in these Terms limits liability that cannot be limited by law.

You agree to defend, indemnify and hold harmless Vitamino and its owners, employees and suppliers from any claims, losses, damages and expenses (including reasonable legal fees) arising from your breach of these Terms, your violation of any law, or any use, handling, resale or misuse of products you bought, including any use in humans or animals.

These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law rules. Before filing any claim, you agree to email vitaminousa@gmail.com with a description of the issue and give us 30 days to try to resolve it informally.

Any dispute that is not resolved informally will be brought only in the state or federal courts located in Wyoming, and you and Vitamino consent to their jurisdiction. To the extent permitted by law, claims must be brought individually and not as part of a class or representative action, and must be filed within one year after the claim arose.

We may update these Terms by posting a new version with a new "Last updated" date. Changes apply to orders placed after they are posted; for material changes we will also notify account holders. We may suspend or end your access at any time for breach of these Terms. Sections that by their nature should survive (including research use, refunds, disclaimers, liability, indemnification and disputes) survive termination.

These Terms and our Privacy Policy are the entire agreement between you and Vitamino about the site and products. If any part is found unenforceable, the rest stays in effect. Our failure to enforce a provision is not a waiver. You may not transfer your rights under these Terms; we may transfer ours in connection with a sale or reorganization of the business.

Questions about these Terms, an order or a refund: vitaminousa@gmail.com. Vitamino, Wyoming, United States.