Frequently asked questions
Ordering, shipping and lot verification
Orders paid before 3 PM Arizona time (MST) are dispatched the same day, with tracking emailed when they ship. We ship to U.S. addresses only. Orders over $150 ship free with 2–3 day Priority shipping.
Cash App and Venmo. After you place an order, your account page shows the amount and where to send it, and we email you when the payment is received and again with tracking when the order ships. Card payments aren't offered at the moment.
Every vial's label carries its lot number and a QR code. Scan the code, or enter the lot number on our Verify page, to open the signed certificate of analysis for that exact lot.
Qualified researchers aged 21 or over. All products are for in vitro / laboratory research use only, not for human or veterinary use.
Any lot that does not match its published certificate of analysis is replaced or refunded in full within 30 days of delivery. Vials that arrive broken, leaking, or with a compromised seal are replaced at no charge when reported within 7 days. Wrong items are replaced with a pre-paid return label within 14 days. Orders may be cancelled for a full refund before a shipping label is assigned. Opened or used vials cannot be returned.
Vitamino is operated by Vitamino Distribution LLC, a U.S. supplier of research compounds. You can reach us at support@vitaminousa.com or through the contact page.
30% off a first order and free 2–3 day shipping on orders over $150.
Our team is here to help
Questions about an order or a lot? Message us and we'll reply quickly.
Hi, can you help with my order?Of course — what's your order number?